FAQs

Questions and answers

Do you have any doubts or questions about shipping times, payment methods or anything else? Have a look at some of the Frequently Asked Questions and the answers to them.

Which courier do you ship with?

We ship worldwide with GLS.

Is it possible to give a different shipping address, not the billing address?

Yes. During the purchase phase, by filling in the appropriate field, it is possible to give a different shipping address to the billing address.

Hoo long does it take to process my order?

For some products, such as bags, it takes 10 business days before they are ready for shipment. Once we have received your order request, we will be happy to contact you to confirm delivery times.

Are the product photos reliable as regards the colours?

The products are shown on the website in good quality photographs and the preview colours are as similar as possible to the original colours of the fabrics and leathers we use in the production phase. According to which monitor and / or device you use to browse our site, however, there may be small colour differences (shades and tones of the images may vary) compared to the finished product.

I am VAT registered, can you send me a VAT invoice?

If you have your VAT number and you wish to receive your invoice made out to your company you must type in the VAT number requested during registration on the Checkout page. For information and assistance you can always contact us by writing to info@custombusiness.eu

How can I pay for orders placed on CustomBusiness.eu?

I am VAT registered, can you send me a VAT invoice?

  • by PayPal;
  • By credit card (Visa, Mastercard, American Express, Aura), the payment will be securely processed by PayPal/Stripe, your card details will not be visible either to us or to third parties
  • By bank transfer, your orders will be processed after confirmation of receipt of your payment (our bank details are BANCA DI CREDITO COOPERATIVO DI ROMA IBAN: IT02L0832759750000000600343)

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